Madrid, 5th of June, 2023 – Konecta and Comdata have today announced plans to unite all of their markets under the Konecta brand, underpinned by the Group’s purpose to deliver outstanding customer experiences in a fast-paced and ever-changing digital world through the combination of talent, innovation, and industry expertise.
Konecta becomes a global leader in the attractive CX BPO market with close to €2 billion in revenues and a global footprint that provides ‘best shoring’ to local, regional, and global clients in a variety of industries, including financial services, technology, telecoms, e-commerce, utilities, the public sector, and healthcare.
The Group, headquartered in Madrid, serves more than 500 large corporations in 24 countries across Europe and the Americas, with the local expertise of over 130,000 staff.
Jesus Vidal Barrio, CEO of Konecta, said: “With the transaction, we have brought to life a global leader in the CX BPO market. Our commitment to anticipating the emerging needs of our clients, fulfilling their specific demands in each region, and gaining new markets will continue to be a pillar of our strategy. Working together, we will learn from each other, enhancing the wealth of skills we have cultivated on both sides. I am thrilled to write this new chapter of our history under Konecta.”
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.