On the 23rd May 2018 we teamed up with social media marketing software provider and Chamber member Audiense to hold a seminar on how social media can contribute to business growth and development. This greatly popular seminar, which welcomed participants from both member and non-member companies and representing a variety of sectors, demonstrated the great value of social media to all businesses.

The talk was led by Carlos Serra, Chief Operating Officer of Audiense. He began by explaining very briefly what the presentation would cover, including the key difference between engagement vs. presence on social media, the various social selling pillars and invaluable advice on how to successfully manipulate data received from social channels.


An important tip that Carlos highlighted was that of the basic social stack, in which he included 4 stages which utilise different (and mostly free) platforms: monitoring (using HootSuite and Ritetag), publishing content (using Buffer and Bitly), market research (using Facebook and Audiense) and promoting content to the right audience by use of Twitter advertisements and LinkedIn; for example. He recommended the use of RiteTag for instant hashtag suggestions for images and texts, which are based on real time hashtag engagement.

He went on to describe a new approach to influencer marketing. This process has four key stages: to IDENTIFY the relevant domain and its audience, SEGMENT the audience in to smaller communities, ENGAGE at scale organically through advertising to create awareness and to go on to build an ‘influencer panel’ to UNDERSTAND the content and behaviours to tailor companies’ messages and develop campaigns.

The presentation was both highly engaging and insightful, and throughout Carlos used the example of the social media channels of Forma 5; another member of the Chamber. He used their feeds to exemplify the hidden data which should be used to underpin company’s social media strategies, and more importantly, where to find this (mentioning Facebook ads and Twitter lists).


The event was well received by all who attended, who enjoyed the opportunity to be actively engaged in the seminar. Following Carlos’ presentation, participants were able to ask any questions they had to clarify any doubts and to receive extra advice. After this, everyone had the chance to network and exchange opinions of the seminar over coffee and breakfast. It was clear that all had found it interesting and eye opening, and left inspired about how they could improve their social media marketing strategies.

We would like to thank Audiense very much for collaborating with us on this seminar.

To find out about further seminars and other networking events held by the Spanish Chamber, we encourage you to visit the Upcoming Events section of our website and also sign up to our fortnightly newsletter to keep informed about future Chamber activities.

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