Customer Service Representative ( Multiple Languages)

Date Posted: Thu, 14/12/2017
Company Name: Elavon
Amy.Burton@elavon.com
https://www.elavon.co.uk/miscellaneous/european-career-search-page.html
Contact: Jemma Doran
Telephone: 00353 402 25504
Location: Madrid, Spain
Job Description:

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today – using leading edge technology and supported by unrivalled customer service. Our end to end solutions and international processing platform support more than one million businesses worldwide.

Elavon is a top 5 Acquirer in the European market place, with a significant presence in North America, Canada, Ireland, UK, Germany, Norway, Poland, Spain and Mexico. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.

Elavon’s 4,300 employees are dedicated to responding to the needs of our clients and partners everywhere. It’s our experienced, highly responsive people that truly set us apart. Elavon’s quality reputation is unrivalled in the industry.

At Elavon, we encourage employees to grow professionally and be challenged by a leader in the payments industry. We thrive on efficiency and progress. To achieve these goals, we constantly seek people who look for ways to do things better. We are also committed to developing and maintaining a diverse workplace.

We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities.

We believe in the power of human connections. It’s people that make the difference.

It’s an exciting time to be in the payments industry, and at Elavon, we know our company is only as strong as our people. We are constantly on the lookout for strong team members who can provide value and superior service to our customers and partners worldwide.

Our customers want to expand their business opportunities. We help them get there.

To further strengthen our role as a key market player in Europe we are looking to further expand our Customer Services Team. We are looking for:

Multi Lingual Customer Services Representatives – Madrid

If you have a passion for Customer Service combined with a flair for languages – this is the role for you!

Key Responsibilities

Our customer service representatives provide best in class customer service to our customer base dealing with calls in a professional and efficient manner ensuring that all queries and calls are resolved with agreed service levels and within company policies and procedures. Our customer service representatives ensure that they are projecting a positive image of the company and have the necessary product/procedure knowledge to service the calls. This is a very challenging and exciting opportunity to learn about the payments industry!

What skills and experienced are required:

Previous Customer Service Experience is desirable;

Ability to work to set targets and deadlines.

MS Office Proficient – particularly Word, Excel;

Fluency in oral and written in any of the following languages – English, Polish, Dutch, French, German, Swedish, Czech and Spanish;

Excellent administrational and time management skills;

Be a team player and able to work on own initiative.

Elavon will give you:

Opportunity to join a successful global organisation where you can grow and develop your career;

Highly competitive compensation and benefits package;

Opportunity to work in a multicultural environment;

Fantastic working environment combined with the opportunity to participate in social and community events.

If you have any queries regarding open vacancies in our Madrid site, please do not hesitate to call Amy Burton on 00353 (0) 402 25504 or email - amy.burton@elavon.com.

For more information about Elavon please visit our website: www.elavon.com

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